What we collect
- Name, role, contact details and organisation.
- Information needed to supply our products and services
(e.g., delivery details, project and support records).
- Billing information and invoice history.
- Basic website analytics (aggregated/anonymous).
- Recruitment information you provide if you apply for a role.
How we use it (lawful bases)
- To deliver our products/services and manage our relationship
(contract/legitimate interests).
- To operate our business, including supplier and
customer management, compliance and record-keeping
(legal obligation/legitimate interests).
• To send updates where you’ve opted in - you can
withdraw consent at any time (consent/legitimate interests).
Payments
Card payments are processed by our payment provider (e.g., Barclays). We do not receive or store your full card details.
Sharing your data
We do not sell personal data. We share it only with trusted service providers (e.g., IT, payment, delivery) and where required by law or contract.
International transfers
We aim to keep data in the UK. Where information is transferred outside the UK, we use appropriate safeguards (such as approved contractual clauses) to protect it.
Retention
We keep personal data only as long as necessary - for example, financial records are usually retained for up to seven years to meet legal and tax requirements.
Security
We use technical and organisational measures to protect your information and review controls regularly.
Your rights
You can request access, correction, deletion, restriction, portability, or object to certain processing. We’ll respond to verified requests within one month.
Cookies
See our Cookies page for how and why we use cookies and how to manage them.
Contact
Questions or requests about data protection should be sent to our Data Protection Officer at legal@idealogix.co.uk. You also have the right to raise concerns with the ICO.